1. Paddle purchases
Purchases processed by Paddle are governed by Paddle’s Refund Policy and Paddle’s Buyer Terms. These cover initial purchases, subscription renewals and upgrades, including the applicable refund and withdrawal periods.
BluTek Media LLC does not impose additional refund conditions or exceptions. Your mandatory consumer rights remain unaffected.
2. Request a refund
Visit paddle.net and select “Request refund,” or use the support link in your Paddle receipt. Paddle handles the request under its policy.
3. Help with your order
For help locating an order or contacting the payment provider shown on your receipt, use our refund contact form. No BluKavantUI account sign-in is needed.
4. Canceling a subscription
To stop future renewals, cancel through your account or Paddle’s buyer support. Cancellation and a refund are separate actions. Our Terms of Service explain continued use of releases covered by a paid license.